Our agency has been a member of the collection agency community since inception.
We pride ourselves on fast, fair and reliable customer service with an extensively trained professional staff and a very low employee turnover rate.
We have built a reputation of having the highest integrity, personal service and customer care. Our employees are not micro-managed; enabling them to give our clients the one-on-one personal attention and care.
We have found that this produces efficient debt collection and recovery for our clients while providing respectful customer service for the debtors.
Client Servicing Department
We have a professional and competent staff, including bilingual employees in each department, and all our trainers and supervisors are credit industry certified.
Our client servicing department is dedicated to reviewing your accounts, responding to your questions and assisting your own internal collection staff. A report of all your accounts can be generated, reviewed and delivered to you on a regular basis so that you are kept current on our activity and recovery.
Compliance and Legal Department
Our office is in compliance with all state and federal laws, including but not limited to the Fair Debt Collections Practices Act, Gramm-Leach-Bliley and the Health Insurance Portability and Accountability Act.
We currently utilize the services of three attorneys licensed in the state of Washington and another one who represents us in Oregon. Our in-house legal and compliance staff are well-versed and experienced in legal collections and available to assist you with any legal questions you may have pertaining to your accounts. Our legal supervisor has handled collection litigation for over 28 years and has direct contact with our attorneys.